Delivery Information

Where Do We Deliver To?

We deliver FREE to a very large local area and we add a small delivery charge to deliveries to the remainder mainland UK

What Should I Do When My Order Arrives?

It is very Important that you check the items upon delivery. If there is an issue please call us as soon as possible on 01782 626177.
 
 

Can I Come and Pick My Order Up?

Yes, you are most welcome to collect from our store in Newcastle-Under-Lyme, Stoke on Trent Staffordshire. However please call us first to arrange on 01782 626177. Opening times are Monday to Saturday 9.30am - 4.30pm and Sunday 11am - 4pm.

What Will My Delivery Involve?

If you live within our Local Delivery areas (Stoke on Trent, Staffordshire, Newcastle-Under-Lyme, East Cheshire) We deliver most goods to these areas using our dedicated dispatch team. Our two man team mate will, where possible, take the items to the room of choice. All of our National orders are delivered by a nominated courier service, (ONE MAN SERVICE) to the first accessible ground floor door of the premises. The driver will not take items up steps to get to this door and are not insured to take any items into your property. Heavier products eg. divans may arrive as a two man service.
 
 

What if I Need to Return a courier delivered Item?

We only accept returns within 7 days from your delivery date and the goods are still brand new in original packaging. Items will only be accepted where assembly has not been attempted and returned in a reasonable condition.

You may return the items through your own specified courier or we can get these collected using our own courier at a charge. The customer needs to ensure that items are checked on delivery. We regret that we cannot be liable for damaged items through our couriers which have been checked by the customer.

If the Box/Packaging is damaged please advise the courier to amend his paperwork to include damaged before accepting. This enables the replacement procedure to be more efficient.

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Location


213 Liverpool Road, Cross Heath,
Newcastle-under-Lyme, Stoke-on-Trent,
ST5 9HW

Directions

GET IN TOUCH