Terms &
Conditions

General

  • 1:1 These Terms and conditions apply to all orders placed either in store or over the telephone. By placing an order with Forty Winks Bed Centre Ltd you are accepting to abide by these conditions. Please read them carefully and contact us if you have any questions.
  • 1:2 If you do not wish to comply with these terms and conditions, then you should not place an order and enter into a contract with Forty Winks Bed Centre Ltd.
  • 1:3 Please note that these terms and conditions do not affect your statutory rights.
  1. Orders – Making a contract with us
  • 2:1 When you place an order with us, you are making an offer to buy goods.
  • 2:2 All orders are subject to acceptance. All details supplied to Forty Winks Bed Centre Ltd must be true and accurate.
  • 2:3 If there are any problems with your order we aim to contact you as soon as we can.
  • 2:4 All Images displayed are indications of the product, some items may have small variations in ticking and colour.
  • 2:5 To place an order with us contact our sales team who will assist you to place an order over the telephone or visit us at our store.
  1. Errors
  • 3:1 In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order prior to a contract being made (please see section 2 for order contract information).
  • 3:2 Any errors that have been made in the description of our products will be rectified as soon as possible.
  1. Price and Payment
  • 4:1 The total price payable, for all items ordered, will be debited, from the account provided, at the time that the order is placed, once a contract has been made (see section 2 for order contract information).
  • 4:2 We can only accept payments from U.K registered accounts.
  • 4:3 We accept most major credit/debit cards including Visa, Delta, MasterCard and Switch
  • 4:4 All billing information given must match those held by the bank that issues the card that you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will only be processed once the payment has been authorised.
  1. Availability of Goods
  • 5:1 All products and services are subject to availability and may be withdrawn at any time.
  • 5:2 Any goods that we are unable to supply will be refunded in full or the monies can be used for an alternative product.
  • 5:3 Any items that are not in stock have a lead time. This lead time is an ESTIMATED time supplied to us by the manufacturer of the goods. The manufacturer aim to supply us with the goods within this time; however this is not always possible. Where there are delays we aim to notify you as soon as we are informed.
  1. Made to measure items
  • 6:1 These are goods that are not stock items and are made to your specific requirements, e.g. special sizes or items that are made to non standard specifications. It is important that you are happy with the items that you are purchasing as they are non returnable and non refundable (unless they are faulty or misdescribed).
  • 6:2 Once the items have been made and/or dispatched to us you will then be unable to cancel this order and will not be entitled to any refund (unless the product has a manufacturing fault or was misdescribed).
  1. Deliveries
  • 7:1 Please check over your items to ensure that they look to be intact before accepting them.
  • 7:2 Notifications of claims – If your goods are damaged when you receive them, please note on the delivery sheet and refuse the items with the driver. Please contact us and we will be happy to rectify this problem as soon as possible.
  • 7:3 If you do acept the goods and later discover them to be damaged, please contact us as soon as possible and be aware that we may require photographic evidence of the damage before action can be taken.
  • 7:4 Shortages – It is your responsibility to accept the correct number of packages shown on the delivery sheet, please note any shortages and contact us. Incorrect items – Please refuse any incorrect items and mark the delivery sheet as incorrect items]
  • 7:5 We offer free, standard, Monday to Saturday, delivery on all orders
  • 7:6 Please ensure that your property is directly accessible to a delivery vehicle. If there is no direct access for our delivery drivers, or the access is restricted for parking, the delivery may not be made and you will be responsible for the associated carriage charges.
  • 7:7 Forty Winks Bed Centre Ltd cannot cover any losses arising from incomplete or damaged deliveries.

7:A. Local deliveries (Newcastle-Under-Lyme, Stoke on Trent, Staffordshire).

  • 7:A:1 We deliver most goods to these areas using our own dedicated dispatch team. A driver and drivers mate will make every effort to take the items to the room of choice, it is however the customers responsibility to ensure this is physically possible. Please ensure that any breakables are stored away. Your goods will be left in thier packaging.
  • 7:A:2 We do offer a disposal service, for local deliveries only.
  • 7:A:3 Saturday deliveries outside our local area are of limited availability.
  • 7:A:4 Frames and furniture are flat packed and require self assembly, unless otherwise stated.

7:B National deliveries (Mainland UK) (One Man).

  • 7:B:1  Most of our products come direct from the supplier who will use a carrier service for our National deliveries. Whilst they AIM to deliver between the specified times, on the selected delivery date, we cannot guarantee this. Forty Winks Bed Centre Ltd are unable to cover any loss of earnings etc for these occasions but will do our best to get your goods to you as soon as possible.
  • 7:B:2 All of the items are delivered by ONE MAN (unless a two man service has been specified and paid for when required), to the first accessible ground floor door of the premises. The driver will not take items up steps to get to this door and are not insured to take any items into your property.
  • 7:B:3 With larger items the driver may require some assistance to offload the items.
  • 7:B:4 Please note the driver cannot call before delivery.
  1. Failed delivery attempt
  • 8:1 PLEASE DO NOT DISPOSE OF YOUR EXISTING ITEMS UNTIL YOU HAVE RECEIVED YOUR ORDER FROM US.

There are rare occasions where we may be unable to make the delivery to you on the agreed date, as such we advise that you do not dispose of any of the items that you are replacing until you have received and checked your items from us.

  • 8:2 Although at Forty Winks Bed Centre Ltd we always strive to deliver within the agreed dates and times, we do occasionally come up against problems that can make this impossible. In the event that we are unable to make the delivery on the selected date, we will contact you as soon as we can to advise you and make alternative arrangements. Please be aware that, where we use a carrier, we are not always able to control the delivery process and have to rely on the information that we are given. Please be patient with us and we will do our very best to assist you.
  • 8:3 If you have supplied incorrect delivery details we will do our best to get your items to you as soon as possible (once we have the correct information). However there will be a charge for this (see section 9).
  • 8:4 Please note that we cannot be held responsible for any losses arising from a late or failed delivery.
  1. Risk
  • 9:1 We recommend that there is a responsible adult to take delivery of any goods and to check these goods on delivery. If you require the goods to be left, Forty Winks Bed Centre Ltd will not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customer’s permission. We do not recommend that your goods are left outside, due to threat of weather damage or theft.
  • 9:2 Once delivery has been made it is the customers responsibility to take reasonable care of the items.
  1. Fautly items
  • 10:1 If your item develops a fault we will deal with your complaint in accordance with your rights under the Sales of Goods Act 1979.
  1. Cancellation/Returns
  • 11:1 Please check over your goods on delivery to ensure that the packing is intact and all items appear to be in good condition before you accept them. If you find your goods to be faulty, damaged or incorrect please refuse the items and contact Customer Services as soon as possible. If you find that your goods are damaged after you have taken delivery please notify us as soon as possible. We ask that you inspect your goods within a reasonable time scale and prior to them being transported anywhere else.
  • 11:2 Our store is open Monday – Friday 9:30am – 5pm, please note that no deliveries into Forty Winks Bed Centre Ltd can be accepted at any other time. Forty Winks Bed Centre Ltd cannot be held responsible for failed deliveries made outside of this time or losses/damage made by your carrier.

      • Company contact details
      Registered Office: 

      Forty Winks Bed Centre Ltd
      213 Liverpool Road , Newcastle-Under-Lyme, Staffordshire, ST5 9HW
      Phone: 01782 626177